PRIVACY POLICY

Introduction

Digipearl.io owned and operated by DigiPearl Pty Ltd, ABN 62615114406, which is an Australian-based company. DigiPearl Pty Ltd ("we," "our," or "us") is committed to respecting your privacy and protecting your personal information. This Privacy Policy outlines how we adhere to the Australian Privacy Principles (APPs) as contained in the Privacy Act 1988 (Cth) ("Privacy Act"). The APPs govern how we collect, use, disclose, store, secure, and dispose of your personal information. By using our services, you agree to the terms outlined in this Privacy Policy. If you do not agree, please do not use our services.

1. What is Personal Information?

Personal Information is any information or opinion about an identified individual or an individual who is reasonably identifiable. Examples of Personal Information we collect include:

- Names
- Addresses
- Email addresses
- Phone numbers
- Employment details

This Personal Information is obtained through various methods, including website forms, correspondence, and other direct interactions.

2. How We Collect Personal Information

We collect your Personal Information for the primary purpose of providing our services to you and for related business purposes. This may include but is not limited to:

- When you register for an account on our platform
- When you subscribe to our services or newsletters
- When you contact us for customer support or inquiries

Where reasonable and practicable, we collect Personal Information directly from you. However, we may also receive Personal Information from third parties. In such cases, we will take reasonable steps to ensure you are made aware of the information provided to us.

3. Use and Disclosure of Personal Information

We use your Personal Information for the following purposes:

- To provide and improve our servicesTo communicate with you, including responding to inquiries
- To comply with legal and regulatory obligations
- To conduct marketing and promotional activities (with your consent, where required)

We will not disclose your Personal Information to third parties except as required by law or with your consent. Third-party disclosures may include service providers who assist us in delivering our services, such as IT support, payment processors, and marketing agencies.

4. Security of Personal Information

We are committed to ensuring the security of your Personal Information. We implement measures to safeguard your data from unauthorized access, misuse, loss, and disclosure. These measures include:

- Secure data storage facilities
- Access control protocols
- Encryption of sensitive data during transmission

5. Access to Your Personal Information

You have the right to access the Personal Information we hold about you. To request access or to update your Personal Information, please contact us using the details provided below. We will respond to your request within a reasonable timeframe and in accordance with the Privacy Act.

6. Maintaining the Quality of Your Personal Information

We take reasonable steps to ensure that your Personal Information is accurate, complete, and up to date. If you believe that any information we hold about you is incorrect or outdated, please contact us to request an update.

7. Disposal of Personal Information

When your Personal Information is no longer required for the purposes for which it was collected, we will take reasonable steps to securely destroy or de-identify it, unless retention is required by law.

8. Use of Cookies and Analytics

Our website may use cookies and similar technologies to enhance your browsing experience. These technologies help us understand how you interact with our website and allow us to improve our services. You can control the use of cookies through your browser settings.

9. Complaints and Inquiries

If you have any concerns or complaints about how we manage your Personal Information, please contact us using the details below. We take privacy concerns seriously and will respond promptly to resolve any issues.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The latest version will be available on our website, and we encourage you to review it regularly.